Getting in Touch
We have dedicated phone support available 9:00 am - 5:00 pm PST except weekends and publicly observed holidays. Call us today at 1-800-656-AERO (1-800-656-2376).
Publicly Observed Holidays
- January 1, 2016 - New Year's Day
- May 30, 2016 - Memorial Day
- July 4, 2016 - Independence Day
- September 5, 2016 - Labor Day
- November 24, 2016 - Thanksgiving
- December 26, 2016 - Christmas Day (observed)
We are committed to replying to our customers in a timely manner. Response times are very dependent on the severity of the issue.
- Priority 1 Error: renders the software inoperative or causes catastrophic failure in a production environment.
- Priority 2 Error: significantly degrades the performance of the software or materially restricts the customer's use of the functionality of the software.
- Priority 3 Error: causes only a minor impact on the customer's use of the software.
Corresponding Response Times:
|1||Provide a fix/workaround within 1 business day.|
|2||Provide a fix/workaround within 1 week.|
|3||Provide a fix/workaround by the next major release.|