We recommend using the Appliance Management Interface to submit appliance logs directly to the AeroFS Support team or download them to your computer. If you are unable to access that interface, download logs using one of the other two methods listed below.
Method 1: Appliance Management Interface
Go to the Appliance Management Interface and click on
Collect logs. If you could not complete appliance setup and create a user account,
you can access this page by pointing your browser to
From this page, submit your logs directly to AeroFS Support servers by entering a description of the problem and clicking Submit appliance logs.
Alternatively, you can download appliance logs to your computer and submit them to AeroFS Support manually.
Method 2: Virtual Machine Console
If you deployed the AeroFS appliance using a hypervisor, you can download appliance logs at the
virtual machine console. At the console prompt, select option 5 as shown in the image below. Then
point your browser to
http://<appliance_ip_address>:8080 to download the
Method 3: Command Prompt
If you deployed the AeroFS appliance using Docker or EC2, you can download appliance logs using command line tools. Follow the steps outlined on our Collect Logs GitHub page.